Customer Service (90 Minutes) MindStretcher 


Establish fundamental principles for building better relations with customers, service users and everyone in the organisation.

Learning Objectives

At the end of this MindStretcher participants will understand: 

  • The importance of a consistent service, every day, every customer
  • To fulfil your organisation’s mission statement
  • To use appropriate communication styles
  • To deal with "problems" immediately and never to argue
  • To put themselves in the customer’s shoes
  • To exceed customer expectations wherever possible
  • To know your best customers
  • To appreciate the value of 'internal' customers


Max 18

Who should attend this course?

Staff at any level

Course format options

Available Online 

CALL 03450 578 160 or email:

  • To book this training course
  • To discuss your training requirements with a member of the NFB Training Team
  • To deliver this course in your organisation